The following Terms and Conditions apply to all transactions between Voxtab and its clients that include business, individual, or entity.

Services
Voxtab assures that the client will receive all services agreed upon. All services will be provided:
  • to the best of Voxtab’s knowledge and competence;
  • in agreement with reasonable and precise instructions given to Voxtab by the client;
  • in compliance with all applicable laws and regulations.
Delivery
Voxtab assures delivery of the services at or before the turnaround time agreed upon with the client. The file delivered will be in MS word format. The file can be delivered in pdf format on request. The client can choose the delivery medium as email, courier, express post, or standard post. Delivery via email is free of charge; however, any courier or postal delivery charges will be added to the invoice, payable by the client.
Payment for Services
For the services provided, the client will make payment for the services based on the price agreed upon at the time of confirmation.
  • Invoice
    Invoice is issued upon successful completion of services, payable within 7 days of delivery.
  • Payment method
    Payment can be made by card or bank transfer. Bank transfer fees will be borne by the client. Advance payment may be requested, subject to status.
Failure to pay
In any incident of non-payment:
  • All legal costs involved with recovery will be borne by the client, on an indemnity basis;
  • In instances when the account is referred to a collection agency, cost related to the collection agency will be added to the outstanding amount and borne by the client.
Payment guarantee
Voxtab presumes guarantee from the client for on time payment for the services received. The client could choose the payment method.
Confidentiality
Voxtab assures that information declared confidential by the client will not be disclosed to any third party. Voxtab will protect such information and treat it as strictly confidential. This clause will be abided by all employees and freelancers of Voxtab.
Liability
  • Voxtab strives to provide accurate work. Voxtab will correct any errors or mistakes that are clearly the fault of Voxtab at no extra charge. However, client revisions will be charged.
  • Voxtab is not liable for consequences resulting from the service provided, including but not limited to errors or omissions.
Replacement Policy
Voxtab replaces files only if they are sent within an hour and under the following conditions:
  • The file can only be replaced if a completely wrong file is sent for transcription.
  • The file can also be replaced if the audio quality of the files sent earlier is bad.
There will be no charge if a wrong file/poor audio quality file is being replaced with the correct version/better audio quality files within one hour of confirming the assignment, after which it will be considered as cancellation of the file.
Cancellation policy
Cancellation will be allowed only if a wrong file is sent for transcription. The client can cancel the file during any time before the delivery of the file; however, a small fee is applicable to cancel the wrong file sent and replace it with a completely new file.

If you do not wish to cancel the assignment, we can continue transcribing it and also accept your new file as a new assignment.

The minimum fee charged for cancellation of the file is 50% of the total assignment charges. The final fee will be provided after receiving the cancellation email.

Termination
This agreement will be effective from the date you confirm and choose Voxtab services. Either the client or Voxtab may terminate these terms by informing the other party. All services rendered by Voxtab to the client will be payable under the agreed payment terms upon withdrawal by either party.
Relationship of the parties
Voxtab will remain as an independent service provider and not an employee of the client and not bound by the client. Voxtab and the client agree to the following liberties consistent with the independent service provider status:
  • Voxtab has the right to execute services for others during the agreement term with the client.
  • Voxtab has the sole authority to direct and manage the process of completing the service.
  • Voxtab has the authority to appoint assistants and freelancers or use workforce to deliver the promised services.
Service waiver
The client hereby agrees that all data provided to Voxtab are owned by the client or that the client has authorization from the lawful owner to use such data, and agree to release, indemnify, and hold Voxtab harmless from any claim that may arise from the use of such data.
Change policy
Voxtab reserves the right to modify, amend, alter, change, reorganize, rewrite, or revoke these Terms and Conditions at any time with or without notifying the client of such changes.
The changes will only affect the client’s use of the services after the effective date of the change unless clearly expressed otherwise.
The client’s use of the services after Voxtab provides him/her with notice of such changes shall be deemed as the client’s approval of such changes.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the operational countries. All these Terms & Conditions shall remain in full force and continue to be binding and enforceable.

If you have any questions about the Terms & Conditions, please contact us.

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